Christmas Opening Hours & Protocol

tgres christmas hours



Dear tenants

Winter precautions, office opening hours & protocol for emergencies during the festive period

As we are now within the winter months and approaching the festive holiday period, we wish to take this opportunity to contact all tenants to remind you of the precautions required to ensure that your home is safe and secure during the winter months.

Please ensure that your home is heated sufficiently during the cold months and we also advise that bathrooms and kitchens are adequately ventilated when in use to prevent the build-up of condensation/mould.

Should you have an outside tap in your home please ensure this is securely covered with insulation to stop the tap / pipework from freezing, which could result in a burst pipe damaging your home and contents.

As the festive period is a prime time for people to be away from home, we strongly request that if you are planning on leaving your home empty please ensure the heating is left on sufficiently to keep the property from getting too cold resulting in burst pipes.  The recommendation is that boilers are left on, on a permanent setting no lower than 10 degrees to help prevent pipes from freezing.

We would recommend that you arrange for a neighbour/friend to check the property on your behalf should you be away for more than two consecutive days during the winter months to ensure the landlords Building Insurance and your own Contents Insurance does not become void.

Should you have an emergency issue out of our office hours for the festive period, we do have local contractors on call who will attend to EMERGENCIES ONLY (damage to property or danger to life) at their own discretion. As the office will not be manned over the festive period then please email in to as this will be monitored regularly.  Please understand that there are limitations on what contractors can do over the festive period when suppliers/merchants are closed.

Please ensure that you are experiencing a true emergency (damage to property or danger to life) and that the issue cannot be resolved during our office opening hours. Please remember that if a contractor is called out as an emergency when this is not justified, you will unfortunately be liable for all costs which will be charged at bank holiday rates.

  • If you have a water leak then please TURN THE WATER OFF AT THE MAINS IMMEDIATELY. Please ensure you know where this is.
  • If you have a gas leak then please call TRANSCO IMMEDITATELY on 0800 111 999.
  • If you have total loss of water or electricity then please check your supplier’s website first as it may be a supply issue.



Christmas Eve                   9am – 1pm

Christmas Day                   CLOSED

Boxing Day                         CLOSED

27th December                  CLOSED

28th December                  CLOSED

29th December                  9am – 3pm

30th December                  9am – 3pm

31st December                  9am – 3pm

NEW YEARS DAY               CLOSED

Saturday 2nd January       9.30am – 1pm








Christmas Opening Hours & Protocol

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